Employment Opportunities at Our Chrysler Dodge Jeep Ram Dealer

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

 

Essential Duties

·       Sells and delivers a minimum number of vehicles per month.

·       Writes complete sales orders and processes paperwork in accordance with dealership policies.

·       Utilizes dealership sales control and follow-up systems.

·       Attends product and sales training courses as requested by sales manager.

·       Keeps up-to-date on new products and services within the industry.

·       Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

·       Maintains a prospect development system.

·       Conducts business in an ethical and professional manner.

·       Satisfies the transportation needs of vehicle purchasers.

·       Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

·       Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

·       Explains full product performance, application and benefits to prospects.

·       Describes all optional equipment available for customer purchase.

·       Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

·       Exhibits high level of commitment to customer satisfaction.

·       Knows and understands the federal, state, and local laws which govern retail automobile sales.

·       Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

·       Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

·       Knows and understands equity and values, and is able to explain depreciation to the customer.

·       Ensures that the sales manager has an opportunity to meet each customer.

·       Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).

·       Prepares sold vehicles for customer delivery prior to customer arrival.

·       Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.

·       Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

·       Schedules first service appointment.

·       Follows up on all post-delivery items, tag/title work, "we-owes" and special requests to be sure that all customer expectations are met.

·       Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.

To apply please email a resume to jpayne@troncalli.com.

Functions as an experienced technician who is able to perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a level 3 Chrysler Tech. 

Essential Duties

·       Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

·       Diagnoses cause of most malfunctions and performs repair.

·       Communicates with parts department to obtain needed parts.

·       Saves and tags parts of the job if under warranty or if requested by the customer.

·       Examines assigned vehicle to determine if further safety or service work is required or recommended.

·       Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.

·       Documents all work performed and recommended on the repair order.

·       Road tests vehicles when required or refers to the test technician.

·       Participates in manufacturer-sponsored training programs, schools, and events.

·       Keeps abreast of manufacturer technical bulletins.

·       Supervises work of any apprentice technicians as assigned.

·       Reports machinery defects or malfunctions to supervisor.

·       Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.

·       Keeps shop area neat and clean.

·       Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.

·       Understands, keeps abreast of and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA Right-to-Know etc.

·       Operates all tools and equipment in a safe manner.

·       Reports any safety issues immediately to management.

·       Other tasks as assigned.

 

Education and/or Experience

·       Bachelor's degree (B.A.) from four-year College or university; or three years related experience and/or training; or equivalent combination of education and experience.

To apply please email a resume to jpayne@troncalli.com.